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Privacy Policy
How we collect, use, and protect your personal information
- Last updated: January 2025
- Effective date: January 1, 2025
Quick Navigation
- What Data We Collect
- Data Sharing & Disclosure
- Your Rights
- How We Use Your Data
- Data Security
- Contact Information
Introduction
Burnap + Abel is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or interact with us.
We are registered as a data controller with the Information Commissioner’s Office (ICO) under registration number [ICO Number]. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Introduction
Personal Information You Provide
- Name, email address, and phone number
- Property preferences and search criteria
- Financial information for property valuations
- Communication preferences
- Property viewing feedback and requirements
Automatically Collected Information
- IP address and browser information
- Website usage data and analytics
- Cookie and tracking data
- Device and location information
How We Use Your Data
Primary Purposes
Property Services
Providing property search, valuation, and transaction services
Communication
Responding to inquiries and providing updates on properties
Service Improvement
Analyzing usage to improve our website and services
Legal Compliance
Meeting regulatory requirements and legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
Encryption
SSL encryption for data transmission
Access Control
Restricted access to authorized personnel
Secure Storage
Protected servers and backup systems
Data Sharing & Disclosure
We may share your personal information with:
Service Providers
Third-party services that help us operate our business (CRM systems, marketing platforms)
Property Partners
Solicitors, surveyors, and mortgage brokers involved in your property transaction
Legal Requirements
When required by law, court order, or regulatory authority
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Object
Object to processing for marketing purposes
To exercise any of these rights, please contact us using the information below. We will respond within one month of receiving your request.
Legal Enquiries
Data Protection Officer
- privacy@burnapabel.co.uk
- 01303 123456
- Burnap + Abel 123 High Street Folkestone, Kent CT20 1AB
Supervisory Authority
- Information Commissioner's Office (ICO)
- ico.org.uk
- 0303 123 1113